Chapter 10 - Extending the Organization – Supply Chain Management

Next is chapter 10 which is Supply Chain Management.

The supply chain has three main links:

1.Materials flow from suppliers and their “upstream” suppliers at all levels

2.Transformation of materials into semifinished and finished products through the organization’s own production process

3.Distribution of products to customers and their “downstream” customers at all levels

Organizations must embrace technologies that can effectively manage supply chains

Plan - A company must have a plan for managing all the resources that go toward meeting customer demand for products or services.

Source - Companies must carefully choose reliable suppliers that will deliver goods and services required for making products

Make - This is the step where companies manufacture their products or services. This can include scheduling the activities necessary for production, testing, packaging, and preparing for delivery.

Deliver (Logistic) - Companies must be able to receive orders from customers, fulfill the orders via a network of warehouses, pick transportation companies to deliver the products, and implement a billing and invoicing system to facilitate payments.

Return - This is typically the most problematic step in the supply chain. Companies must create a network for receiving defective and excess products and support customers who have problems with delivered products.

INFORMATION TECHNOLOGY'S ROLE IN THE SUPPLY CHAIN

Factors driving SCM

VISIBILITY 

Visibility – more visible models of different ways to do things in the supply chain have emerged.  High visibility in the supply chain is changing industries, as Wal-Mart demonstrated

Supply chain visibility – the ability to view all areas up and down the supply chain

Bullwhip effect – occurs when distorted product demand information passes from one entity to the next throughout the supply chain

CONSUMER BEHAVIOR 

Companies can respond faster and more effectively to consumer demands through supply chain enhances

Once an organization understands customer demand and its effect on the supply chain it can begin to estimate the impact that its supply chain will have on its customers and ultimately the organizations performance

Demand planning software – generates demand forecasts using statistical tools and forecasting techniques

Supply chain planning (SCP) software– uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain

Supply chain execution (SCE) software – automates the different steps and stages of the supply chain

SCP and SCE both increase a company’s ability to compete

SCP depends entirely on information for its accuracy

SCE can be as simple as electronically routing orders from a manufacturer to a supplier

SPEED 

Three factors fostering speed are

SCM SUCCESS FACTORS 

SCM industry best practices include:

1.Make the sale to suppliers

2.Wean employees off traditional business practices

3.Ensure the SCM system supports the organizational goals

4.Deploy in incremental phases and measure and communicate success

5.Be future oriented

THANK YOU!